Title:
THE ROLE OF TRUST AND RISK TOLERANCE IN MOBILE PAYMENT: POST-ADOPTION BEHAVIORAL STUDY

Authors:
Patricia Andrea, Yulianto Suharto, Indonesia

Abstract:

This study attempts to address the gap in mobile payment post-adoption behavioral study and to add to the current literature on mobile payment by examining Risk Tolerance and Trust on shaping a person’s continuance intention in using mobile payment. The research also tried to expand the Technology Acceptance Model (TAM) model by adding two additional constructs, namely Risk Tolerance and Trust. This study's respondents were mobile payment users aged 15-29 in Bandung city. Construct assessment in this study uses a Likert scale, and the PLS-SEM approach is used for data analysis. The results showed that Risk Tolerance and Trust influence Continuance Intention using mobile payment. The Risk Tolerance variable affects Continuance Intention directly, but the Trust variable does not significantly affect Continuance Intention. The research is supposed to be beneficial for practitioners and scholars to support the strategy and the references in relevant fields.