Title:
A CONCEPTUAL MODEL FOR RISK PERCEPTION ON E-WALLET USAGE

Authors:
Rana Shafira Widyadhani, Raden Aswin Rahadi, Indonesia

Abstract:

The advancement of finance and technology in what we now recognize as 'fintech' has introduced many new business models which bring both benefits and risks to society, one of the products is the electronic wallet. E-wallet offers people greater freedom in doing transactions as it only requires the help of smartphone and internet connection. However, many people are not so aware about the risks while making transactions using e-wallet services. Therefore, this study aims to determine the risk perception after the actual usage of e-wallet in Indonesia. A proposed framework is arranged by adopting the Technology Acceptance Model (TAM) which extends to the perceived risk variables. There are in total nine variables to be tested namely Perceived Ease of Use, Perceived Usefulness, Actual Use, Perceived Performance Risk, Perceived Security Risk, Perceived Financial Risk, Perceived Time-loss Risk, Perceived Socio-psychological Risk and Perceived Risk. To reach the above-mentioned objective, a quantitative approach is applied. The respondents of this study are 200 people from the millennial generation and 200 people from the post-millennial generation who are currently living in Jakarta or Bandung.