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Abstract:
Quality has become the everyday vocabulary of our time. Most of the times people talk of quality time, quality life, quality road, quality service, quality sleep, etc. In business, education or any other service rending entities, the issue of quality has become the top priority agenda item of discussion in order to be competitive in the global market order to shape the future through TQM. Many quality assurance agencies have put in place to make sure that service giving organization provide a quality service. However, it is becoming so difficulty to maintain quality. Many are compromising quantity for quality. How can we maintain good quality management systems in order to meet the need of competitive global challenges ? The business dictionary defines Total Quality Management (TQM) as "a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal." Over the past decades the awareness level of TQM has increased significantly. Different quality management entities prescribe TQM to increase efficiency and quality of their practices. TQM is one way of shaping the future through innovative approaches to the future challenges
Thus this paper endeavors to look at what past research says about the major factors influencing TQM in an organization. In addition, the paper presents the model for the empirical study of TQM using these factors as independent variables and the total quality management as the dependent variable. The researcher suggests for the future research that the qualitative research method might be used in addressing the research questions that might arise from this model. The researcher believes that qualitative approach to the study of TQM provides an empirical data and will help to identify the most influential factors that contribute to the disparities of the total quality management practices in organizations.
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