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Abstract:
E-government is one of the terms that are referenced more often in this age of digital technology and innovation. E-government is short for electronic government and refers to the use of internet and web to deliver government information and services to the citizens. E- government , globally is used to simplify and speed up service delivery to the communities. There are countless benefits that come with e-government services if it is strategically implemented to help the government deliver basic services to the people. Accountability is one of the cornerstones of good governance; however, it can be difficult for scholars and practitioners to navigate the myriad of different types of accountability. Most countries are multi-cultural and are homes to other citizens which make population rate to increase tremendously and that results into slow or even poor government services deliveries. Moreover, basic services to community members has been a burden as many people complain of long queues to accessing government services in good time and with less hassle. With the shortage of trained staff, many citizens are always complaining of poor government services deliveries and attitudes. Very few government services are responding to e-governance as the best option to bridge the gap. As many people are Digital Citizens and have access to the internet connection almost anywhere around them, they can use their smart phones, cloud computing, tablets and other internet enabled devices to access information and respond to it. This paper hopes to establish which platforms and open source software they can employ to access government services to bridge the gap both formally and informally. It outlines the present debate, focusing on the definition and substance of different forms of accountability and considers the key role that legislatures play in ensuring accountability. We will further review the current status of e-government services, and present results from user surveys which highlight the benefits that people are gaining from this innovation.
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