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Abstract:
This study aims to determine the effect of Internal Audit, Supply Chain Management (SCM) and Knowledge Management (KM) on Total Quality Management (TQM). This research is a causal study with a quantitative descriptive approach with the object of research in companies - companies that are in the Cikarang and surrounding industrial areas located in Bekasi, West Java. The population in this study were all Senior Managers, Managers, Senior Internal Audit, Internal Audit Staff of the manufacturing company with approximately sixty-six respondents. Research data are primary data obtained directly through research questionnaires distributed to research respondents. The research variable consisted of independent variables consisting of three variables, namely Internal Audit, Supply Chain Management (SCM) and Knowledge Management (KM).
The data analysis used is Structural Equation Model (SEM) with the Partial Least Squares (PLS) approach. The results of this study indicate that the Internal Audit, Supply Chain Management, and Knowledge Management variables have a positive effect on Total Quality Management
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