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Abstract:
The purpose of the study was to investigate the influence of strategic plan implementation on service delivery in state owned corporations in Kenya: A case of Kenya Medical Research Institute. The study was guided by the following objectives; to determine whether strategic leadership influences service delivery at Kenya Medical Research Institute, to establish how the organizational structure influence service delivery at Kenya Medical Research Institute, to determine whether human resources influence service delivery at Kenya Medical Research Institute and to establish how the government policy influences the service delivery at Kenya Medical Research Institute. The study used descriptive research design. The target population was drawn from employees from various departments at KEMRI headquarters comprising of 769 employees. Questionnaires were used as the research instruments. For validity the supervisor appraised the instrument and a pilot study was also carried out to identify items in the instrument which were ambiguous and inappropriate in order to improve their validity and reliability. Both stratified sampling and simple random sampling were used in the study. The data was analyzed using both descriptive statistics and inferential statistics to investigate the influence of strategic plan implementation on service delivery at KEMRI. The study revealed that there was a relationship between the independent variables - strategic leadership, organization structure, human resources and government policy - and the dependent variable - service delivery. The independent variable ranking showed that strategic leadership was the first and most significant independent variable followed by organization structure and human resources. The study recommends that the organization should ensure that it is governed by clear system of rules, regulations, policies and procedures. It is also recommended that the organization should revise its organization structure to match the changes in strategy requirements. Another recommendation is that the organization should have a clear policy in place on the recruitment of employees to ensure that those considered for employment have adequate knowledge, skills and experience. It is further recommended that the government should find a way of providing a linkage between the State owned corporations and policy makers.
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