Title:
When Work and Family Collide: The Buffering Role of Supervisor Support on Employees’ Intention to Quit

Authors:
Neuneung Ratna Hayati; Nugraha Saefudin; Deden Sutisna; Maman Suratman, Indonesia

Abstract:

This study aims to analyze the influence of Work-Family Conflict (WFC) on the intention to quit among female workers working in a 24-hour shift system and to examine the role of Perceived Supervisory Support (PSS) as a moderator that can weaken the impact of WFC on the desire to leave the organization. The study uses a quantitative approach through an online survey distributed to female workers in various industrial sectors in Indonesia, such as healthcare, hospitality, transportation, security, retail, and digital services. Hypothesis testing was conducted using Hayes PROCESS Macro Model 1, involving 515 respondents. The research results indicate that WFC has a positive effect on intention to quit: the higher the work-family role conflict, the greater the intention of female workers to leave. Additionally, PSS was found to significantly moderate this relationship, weakening the influence of WFC on intention to quit. The model in this study is able to explain 71.1% of the variance in intention to quit. Practically, the research findings have implications for organizations with 24-hour shift work systems, which need to implement more flexible scheduling policies, strengthen supervisors' responsive behavior toward family needs, and develop supportive leadership training to reduce turnover rates and improve the retention of female workers. This research offers a novel contribution by focusing on female workers in 24-hour shift-based roles, a segment of the workforce that has been understudied in turnover studies. This study also positions PSS as a moderating variable within the job demands–resources framework and provides a contextual perspective from Indonesian collectivist culture.

DOI: https://doi.org/10.51505/IJEBMR.2026.1015