Title:
Socially Responsible Operational Performance Industry 4.0 Framework Related to the Role of the Government in Health Device Producers

Authors:
Riana Retnowati Krisnanto, Kadarsah Suryadi, Justine Tanuwijaya, Indonesia

Abstract:

Because of the continued high volume of health product imports, followed by high government expenditure on imported health products, and strong government efforts to drive increased capacity of production of local health devices, it promotes increased production and technology support to domestic health device producers. The importance of producer performance, combined with the support of the latest technology Industry 4.0 towards domestic products that benefit the people and reducing state spending on imported products, would provide direction to producer in terms of social responsibility operational performance as part of the process of expanding the scope of use of health facilities for Indonesians. The objective of this study is to create a framework for Socially Responsible Operations Performance (SROP) as a new framework in the new normal era by emphasizing the need to adopt advanced Industry 4.0 technology in order to improve the operational performance of producers in the production of domestic health devices, as well as to boost government efforts to improve the use of local material components in the Indonesian health device industry. This is a qualitative study of two domestic health equipment manufacturers. The data were gathered through interviews with each company's director, who were asked questions about the topic of the study. Based on the interview with the directors, it can be concluded that the SROP framework can be applied to Indonesia’s condition, and the two factories under investigation are prioritizing three essential technologies—AI and IoT—in addition to 3D printers in order to boost manufacturing output.