Title:
Conceptual Model: The Importance of Psychological Well-Being of Frontliner Employees in State-Owned Banks

Authors:
Vitrian Drajat Prabowo, Salamah Wahyuni, Indonesia

Abstract:

This article aims to explain the influence of transformational leadership and job autonomy on psychological well-being with job satisfaction and work engagement as mediation. Various literature reviews were conducted to determine the variables that build the conceptual model. The expected findings are a positive relationship between transformational leadership and job autonomy on psychological well-being, as well as the mediating role of job satisfaction and work engagement. This research explains whether the psychological well-being of frontliner employees is met, which will make frontliner employees provide good service to their customers. Researchers hope that this research can provide an understanding of the importance of the psychological well-being of frontliner employees and can be used as a strategy for organizations to see whether transformational leadership and job autonomy can influence psychological well-being. It is also hoped that this article can contribute theoretically, practically, and possibly be used for future research.

DOI: https://doi.org/10.51505/IJEBMR.2024.8809