Title:
The Influence of Service Quality on Outpatient General Satisfaction at the Regional General Hospital (RGH) Dr. H. Andi Abdurrahman Noor Tanah Bumbu District, South Kalimantan Province

Authors:
Apippudin Adnan, Fredy Jayen, Abdul Kadir, Rifqi Amrulloh, Susy Machrita, Indonesia

Abstract:

The research aims to examine the influence of service quality on outpatient general patient satisfaction at the Regional General Hospital (RGH) dr. H. Andi Abdurrahman Noor, Tanah Bumbu Regency. A correlational study with a quantitative approach was adopted to describe the influence of service quality on general outpatient patient satisfaction at RGH dr. H. Andi Abdurrahman Noor, Tanah Bumbu Regency. The research was conducted on 97 general outpatients and was carried out for a month. It is such a long sentence that is hard to understand. Try to simplify it. My suggestions: The study shows the following results: (1) service quality ( such as tangibles, reliability, responsiveness, assurance, and empathy)  had a significant effect simultaneously on general outpatient patient satisfaction;  (2) service quality ( such as tangibles, reliability, assurance)  had a partially significant effect on general outpatient patient satisfaction; (3) quality services (covering responsiveness and empathy)  do not have a partially significant effect on outpatient general patient satisfaction,  and; (4)  assurance has a dominant effect on outpatient general patient satisfaction.

DOI: https://doi.org/10.51505/IJEBMR.2023.71104