Title:
Dental Satisfaction Questionnaire (DSQ) and Word of Mouth on Patient Satisfaction Educational Dental and Oral Hospital

Authors:
Reza Rahmadi Hasibuan, Yulia Nur Hasanah, Amiruddin Qadaar, Andi Awaluddin Anwar, Novfitri Landong Namora Sihombing, Indonesia

Abstract:

The realization of satisfied patients provides benefits, including harmonious relationships with patients to hospitals, providing a good foundation for patient loyalty and recommending WOM. The general purpose of this survey is to find out the effect of satisfied patients through the dental satisfaction tools approach on the interest in recommending to others at the Unsoed Dental and Oral Education Hospital. This research is an observational analytic research using cross sectional. With a sample of 106. Methods of data collection research is done by collecting data directly in the field, namely through the questionnaire method. Dental Satisfaction Questionnaire, patient satisfaction and word of mouth. The results of the overall analysis concluded that access factors had a positive effect on patients who were satisfied receiving health services at the RSGMP Unsoed integration polyclinic, pain management factors had a significant effect on patient satisfaction who received health services at the RSGMP Unsoed integration polyclinic, and quality factors had a positive effect on patient satisfaction. receiving health services at the RSGMP Unsoed integration polyclinic, the patient satisfaction factor has a positive effect on the desire to recommend others to use the services of the Unsoed RSGMP. RSGMP Unsoed. Future research is expected to use interview or observation methods other than questionnaires as research instruments so that patient data can be obtained that are outside the sample criteria. Thus the data collected will be more varied.

DOI: https://doi.org/10.51505/IJEBMR.2022.61102