IJEBMR
ISSN: 2456-7760

Title:
STUDYING FACTORS AFFECTING THE QUALITY OF HOTEL SERVICES: CASE IN DA NANG CITY

Authors:
Le Anh Tuan, Nguyen Le Nhan, Viet Nam

Abstract:
This study aimed to measure the factors influencing the quality of service of hotel business enterprises, the empirical survey of 389 samples with the main subjects being owners, managers, employees and guests. Goods using hotel services in Da Nang City in the recent time. The results show that the material condition, the ability to serve the units are important factors determining the satisfaction when using the hotel services of enterprises in addition to the external factors. Based on the results of the study, the author provides some suggestions for unit managers in finalizing a number of policies thereby improving the quality of service provided to ensure customer satisfaction. for the services at the unit in the coming time.

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